Our Cancelation Policy

 

Call 24 hours before …

Your appointments are very important to the team members of The Club by Dominik Mager and the time booked for your service is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

24 HOURS CANCELATION POLICY

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 24 hours in advance because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a Cancellation fee will apply.

- Less than 24 hour notice will result in a charge equal to 30% of the reserved service amount.

- “NO SHOWS” will be charged 100% of the reserved service amount.  

- Appointments that are made within a 24 hour period but need to canceled, must be canceled within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.

A credit card "HOLD" transaction maybe made on your credit card to reserve the appointment time.

The cancellation policy allows us the time to inform our waiting list guests of any availability, as well as keep our team’s schedules occupied, thus better serving everyone. TCBDM policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.